1. Definitions
In these Terms of Use:
- "Saibaan" refers to Saibaan Eldercare Platform, its services, website, and related entities.
- "Services" refers to all eldercare services provided by Saibaan, including but not limited to care provider services, medical coordination, emergency support, and related assistance.
- "User" or "You" refers to any individual or entity accessing or using Saibaan's services or website.
- "Care Recipient" refers to the elderly individual(s) receiving care services through Saibaan.
- "Care Provider" refers to the professional care providers engaged by Saibaan to deliver services.
2. Scope of Service
Saibaan provides eldercare coordination and management services, including:
- Coordination of professional care providers and medical services
- Real-time monitoring and reporting through our technology platform
- Emergency response and medical coordination
- Administrative support for care management
Saibaan acts as a service coordinator and platform provider. Direct medical care is provided by licensed healthcare professionals and facilities, not by Saibaan itself.
3. User Responsibilities
By using Saibaan's services, you agree to:
- Provide accurate and complete information about the care recipient's health, needs, and preferences
- Maintain timely payment for services rendered
- Communicate promptly regarding any concerns or changes in care needs
- Respect the privacy and dignity of care providers and other service providers
- Comply with all applicable laws and regulations
4. Limitations of Liability
While Saibaan strives to provide high-quality services, you acknowledge that:
- Saibaan coordinates services but does not directly provide medical care
- Medical decisions and treatments are the responsibility of licensed healthcare providers
- Saibaan is not liable for the actions or omissions of third-party service providers (hospitals, doctors, etc.)
- Saibaan's liability is limited to the coordination services provided
- In no event shall Saibaan be liable for indirect, incidental, or consequential damages
5. Use of Information
Saibaan collects and uses information in accordance with our Privacy Policy. By using our services, you consent to:
- Collection of health and personal information necessary for care coordination
- Sharing of relevant information with care providers and medical providers as needed for service delivery
- Use of aggregated, anonymized data for service improvement
All information is handled with strict confidentiality and in compliance with applicable privacy laws.
6. Service Modifications and Cancellation
Saibaan reserves the right to:
- Modify or discontinue services with reasonable notice
- Refuse service to any user who violates these terms
- Make changes to service plans and pricing with advance notice
Users may cancel services in accordance with the cancellation policy outlined in their service agreement.
7. Intellectual Property
All content, technology, and materials provided by Saibaan, including but not limited to the website, dashboard, and documentation, are protected by intellectual property laws. Users may not reproduce, distribute, or create derivative works without written permission.
8. Governing Law
These Terms of Use are governed by the laws of Pakistan. Any disputes arising from these terms or the use of Saibaan's services shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.
9. Changes to Terms
Saibaan reserves the right to modify these Terms of Use at any time. Material changes will be communicated to users via email or through the platform. Continued use of services after such changes constitutes acceptance of the modified terms.
10. Contact Information
For questions about these Terms of Use, please contact us:
- Email: info@saibaan.com
- Phone: +92-XXX-XXXXXXX